Can I cancel an order once it's been placed?
____________________________________________________________________
Subscribe to our Newsletter
and receive a coupon for a 10% discount off your next order!
____________________________________________________________________
Do you vend at Renaissance Faires?
We do not currently vend at Renaissance Faires. Our on-line catalog is currently the only place to acquire Crimson Gypsy Designs clothing.
____________________________________________________________________
Do you have a printed catalog you can send out?
We do not have a printed catalog to send out. The photographs and descriptions in the on-line catalog are the best photos we have of our clothing - and the most comprehensive. Please feel free to print out any pages of our catalog for your PERSONAL use. You may not reproduce any of the pages within this website or use any of the images for any reason without prior written permission from Crimson Gypsy Designs.
____________________________________________________________________
What methods of payment do you accept?
We accept Mastercard, Visa, American Express, Discover, Paypal, Personal Checks and Money Orders.
____________________________________________________________________
How long does it take to receive an order?
Our Current Production Time is 4 weeks.
Production time changes throughout the year, depending on the season. We are typically busiest Spring through Fall and a bit slower in the winter.
Production time is also listed on every ordering page on our website as well as on our Shipping and Rush Service Information page.
____________________________________________________________________
Can you tell me when my order is scheduled for production?
Generally, you can check the current production time on our catalog pages and count the weeks from the date your placed your order and that is approximately when your order will be scheduled to ship out.
____________________________________________________________________
How far in advance should I place my order for my wedding/prom/renaissance faire, etc...?
We recommend placing your order a MINIMUM of 2-3 months in advance of any special date you need your clothing for. All clothing is MADE TO ORDER and we have several weeks to a couple of months of work booked in advance.
You want to be sure your clothing ships out at least a month in advance of your required date, to make sure everything arrives on time, fits properly and no adjustments need to be made. If you specify your wedding date is less than 2 months from the date you place your order, rush fees will be added to your order.
____________________________________________________________________
Do you offer Rush Service?
Please contact us if you need your order before our current production time listed on our catalog pages. We are able to offer a very limited amount of rush service at this time on made-to-order items.
Please see our Shipping and Rush Service Information.
____________________________________________________________________
Do you offer custom sizes?
We offer custom sizes on our corsets and doublets for people whom a standard size would not fit or who want a more personal fit. There is a minimum $50 custom size fee to adjust a pattern, and minimum $100 for a custom drafted pattern from scratch, depending on the complexity of the design. Please contact us for more information regarding custom sizes.
____________________________________________________________________
Can I get rush servcie for custom sized clothing?
Rush service is never available on custom size clothing. Custom sizes require additional time to draft and fit the patterns and are not available on Rush Service.
____________________________________________________________________
Can I send you my own fabric to use?
If you would like to send your own fabric to be used for a garment, please contact us. The price of the garment will be the lowest price listed for that garment - we do not subtract from the price of clothing for providing your own fabric. Providing your own fabric will generally increase the price of your clothing as you will be paying retail prices for the fabric of your choice. However, you are then guaranteed that you will have a garment completely unique to you and no one else will have your exact garment.
____________________________________________________________________
Can the size of my clothing be altered once it is made?
Our clothing is permanently finished with grommets at most of the openings and tons of top stitching. It would be near impossible to take the grommets out and adjust the size of a garment without destroying it. Our sewing methods are such that it would be much easier to create a new piece of clothing than to take something apart and alter the size once it is finished. Chemises and skirts are more flexible in the sizing and we do not feel it would ever be necessary to alter the size of any of our clothing once it is completed.
Please take accurate measurements and consult our Size Charts before placing your order. If you are still unsure which size you require, please contact us and we will be happy to assist you in choosing the appropriate size.
____________________________________________________________________
What
if I lose weight after sending you my measurements?
If you are planning to lose weight after ordering your clothing, please visit a local tailor or seamstress and have your measurements taken professionally. This is much less expensive than paying for rush service, and much less stressful all around. With careful planning, a garment can be made for you to take your anticipated size into account. If your garment does not fit based upon the anticipated measurements you send, we are not responsible for the sizing inaccuracies. Standard size clothing can be returned, unworn, and you will receive a refund minus shipping charges and a 20% restocking fee.
____________________________________________________________________
I have this idea for a dress...
I saw this dress in a movie...
If I sent you a sketch, could you make it for me?
Crimson Gypsy Designs only workw with our own patterns and designs. Depending on what you want, we might be willing to make alternations to one of our established styles to suit your desires.
Customizations to existing styles start at $50 and go up, depending on the complexity of the customizations.
____________________________________________________________________
I have a medieval/renaissance wedding to go to in 2 weeks.
Can I have something made by then?
We now have in-stock items available to ship within 3-5 business days. Please see our in-stock page for our in-stock ordering page. UPS Next Day or 2nd Day Air can be arranged for additional shipping fees.
Two weeks is really not long enough to have made-to-order clothing completed and delivered. We may be able to offer Rush Service on a VERY limited basis for additional fees. Please contact us to request information about Rush Service availability if absolutely necessary.
____________________________________________________________________
Do you accept returns or exchanges?
Returns are accepted on all unworn clothing for exchange only. Exchanges are accepted for the cost of additional shipping fees plus a 20% restocking fee on the returned clothing.
Please see our Ordering Information page for additional information regarding returns and exchanges.
____________________________________________________________________
Can I cancel an order once it's been placed?
Orders can be cancelled up to the time they are put into the production schedule. Since our clothing is made-to-order, once your order is in the production schedule, and time has been put into making it, there will be a 50% cancellation fee for orders that have already been started.
Please see our Order Information page for more information regarding cancellation of orders.
____________________________________________________________________
